Talk to the Just Casino Care Team
Our care team answers around the clock, every day of the year. Whether it is a stuck deposit, a KYC question or a bonus query, you get a real person with access to your account details, not a bot reading from a script.
How You Can Reach Us
Live chat, the fastest option
Open the chat window from the speech bubble in the bottom-right corner of any page on justcasino-aud.com. Live chat runs 24/7, including public holidays. Typical first response is under 2 minutes, and most account or payment questions are resolved in a single session because our agents can see your transaction history in real time.
Email for detailed matters
Write to [email protected] when you need to attach documents, screenshots or bank confirmations. We reply within 24 hours, usually much faster during Australian business hours. Include your username and the date of the transaction in question so we can skip the identification step and get straight to the fix.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (site, bottom-right bubble) | 24/7 | Under 2 minutes |
| Email [email protected] | 24/7 intake | Within 24 hours |
What Our Team Handles
Our agents are trained on every part of the platform, from PayID deposits to crypto withdrawals. No query is too small, and if the first agent cannot resolve it, the case goes to a specialist who follows up by email.
- Account and KYC: document uploads, verification status, proof of address and payment method checks before your first withdrawal.
- Deposits and withdrawals: minimum 30 AUD transactions, the 7,500 AUD weekly withdrawal cap, crypto payouts within 24 hours and fiat payouts in 1-3 business days.
- Technical problems: games not loading, bonus spins not crediting, error messages, mobile site issues on iOS and Android.
- Bonus questions: the 100% up to 500 AUD welcome offer with 100 free spins, the 40x wagering requirement, Friday reload, weekend cashback and tournament prize queries.
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus referrals to Gambling Help Online on 1800 858 858.
Quick Checks Before You Message
Three minutes of checking on your side often saves a full support round trip. We recommend this order before you open the chat window.
- Read the FAQ page first. Common questions on bonuses, wagering and withdrawal times are answered there in plain language.
- Check your KYC status in your profile. If verification is pending, a pending withdrawal is simply waiting on documents, not on us.
- Open your transaction history. Confirm whether the deposit actually left your bank or wallet, and note the exact time and amount to quote in chat.
- Screenshot any error message. A screenshot resolves most technical reports in one reply.
Formal Letters and Operator Details
Just Casino is operated by Dama N.V., licensed in Curaçao by Antillephone N.V. under licence 8048/JAZ2020-13. For formal correspondence, complaints that need a written record, or legal notices, use the same support address, [email protected], with the words formal complaint in the subject line. Formal complaints are acknowledged within 48 hours and resolved within 14 days where the facts allow.
Serious disputes can also be escalated to the Curaçao licensing authority once our internal process is complete. Our team will provide the reference numbers and the escalation link on request.
Media and Business Enquiries
Press, affiliate and partnership enquiries go through a separate inbox so they never queue behind player support. Email [email protected] with PARTNERSHIP in the subject line and our commercial team responds within two business days. Include your media kit, traffic sources or portfolio so the first reply can already contain concrete terms.
Just Casino Frequently Asked Questions
Is live chat available overnight in Australia?
Yes. Live chat runs 24/7, including weekends and Australian public holidays, with first responses typically under 2 minutes.
Which email address should I use?
Email [email protected] for all player matters. Add your username and relevant dates so we can verify you quickly.
Can support check my KYC documents?
Yes, our agents can see your verification status and tell you exactly which document is missing or unreadable, and how to fix it.
How do I set deposit limits or self-exclude?
Message the care team via live chat or email. We can set deposit and loss limits, session reminders or a self-exclusion period immediately, and we can refer you to Gambling Help Online on 1800 858 858.
My withdrawal is delayed, what should I do?
Crypto withdrawals take up to 24 hours and fiat payouts 1-3 business days. If that window has passed, open live chat with your transaction ID and we will trace it on the spot.