Responsible Gaming at Just Casino

Gambling should stay a form of entertainment you control, not something that controls you. On this page we set out, in plain terms, the limits you can set on your own account, the signs that play is drifting off course, and where to find free, confidential help in Australia if you need it.

Our Commitment to You

We take your wellbeing seriously, and we build that commitment into the platform itself rather than leaving it to policy documents. Every account at Just Casino is created with responsible gambling settings available from day one, before your first deposit, and we never require you to justify why you want a limit in place.

Our system monitors play patterns for early indicators of harmful behaviour, such as sharp increases in deposit frequency or extended overnight sessions. When our team identifies concerning patterns, we reach out discreetly through your registered contact channels, offer to review your limits with you, and point you to free support services. We will never use that information to market bonuses to you.

Reality checks are built into the game interface. While you play, a session timer reminder appears at the interval you choose, showing how long you have been playing and how much you have wagered in that session, so the numbers stay in front of you rather than out of sight.

Know the Warning Signs

Problem gambling rarely announces itself. It tends to build gradually, and the person affected is often the last to notice. We encourage you to read the following list honestly, and to remember that recognising even one or two of these signs is a reason to act, not a reason for shame.

• Chasing losses: returning again and again with larger deposits to win back money already lost.
• Hiding your play: concealing deposits, sessions or balances from a partner, family member or friend.
• Borrowing to gamble: using credit cards, loans or money lent by others to fund your account.
• Gambling beyond your set budget: repeatedly exceeding the amount you decided you could afford.
• Mood changes tied to results: irritability, anxiety or restlessness when not playing or after losing.
• Neglecting responsibilities: skipping work, study, sleep or family commitments to keep playing.
• Failed attempts to cut back: trying to stop or reduce play several times without success.
• Preoccupation: thinking about gambling or planning the next session throughout the day.

Tools You Can Use Today

Every tool below is available inside your account under Profile, then Responsible Gambling, and each one takes effect immediately once saved. You can tighten any limit at any time, and it applies instantly; loosening or removing a limit takes effect only after the pending period ends, so a late-night decision cannot undo your protection on impulse.

• Deposit limits: cap the amount you can deposit per day, week or month, applied across all payment methods including crypto.
• Loss limits: set the maximum you are prepared to lose in a period; once reached, betting stops until the period resets.
• Wagering limits: restrict the total value of bets you can place in a chosen timeframe, independent of deposits.
• Session timeouts: take a forced short break, from 24 hours up to 7 days, with your account locked automatically.
• Reality checks: on-screen reminders at intervals you choose, from every 15 minutes to every hour, showing session time and amounts wagered.
• Cooling-off periods: a break of 24 hours to 30 days that pauses play while keeping your account and settings intact.
• Self-exclusion: a longer or permanent block, detailed in the next section.

Self-Exclusion, Step by Step

How exclusion works

Self-exclusion is the strongest tool we offer, and we honour it strictly. You can activate it yourself in the Responsible Gambling section of your profile, or by contacting our support team, which is available 24 hours a day through live chat and at [email protected]. If you ask us to exclude you, we do it without debate and without requiring an explanation.

When exclusion begins, your account is closed to play immediately and we stop all marketing communication to you, including bonuses, promotions and VIP offers. Any balance remaining in your account is returned to you through your registered withdrawal method, with no fees from our side. Open bets already placed on sporting outcomes or tournaments in progress are settled normally, and any resulting winnings are paid out with your balance; no new bets can be placed.

Reactivation

Short exclusions lift on their own once the period ends. For the 6-month exclusion, reactivation is never automatic: you must contact support in writing after the period expires and confirm the request again after a 24-hour waiting period, which gives you time to reconsider. We will also ask you to review your limits before play resumes. A permanent exclusion cannot be reversed under any circumstances, and we will not create a new account for you at Just Casino during or after any exclusion period.

Keeping Minors Safe

You must be at least 18 years old to hold an account with us, and we enforce that age strictly. We verify age and identity before your first withdrawal using a government-issued photo ID, proof of address and proof of payment method, and we close any account found to belong to a person under 18, returning deposits where the law requires it.

If there are children or teenagers in your household, we ask that you never leave your account open on a shared device. Parental control software lets you block gambling sites across the whole household; in Australia, tools such as Family Zone and the built-in controls on Windows, macOS, iOS and Android can restrict access to gambling content by category. Keeping your login details private and logging out after each session is the simplest protection of all.

Free Help Across Australia

Sometimes the right step is not a setting on our site but a conversation with someone trained to help. The services below are free, confidential and available to any Australian resident, and to family and friends affected by someone else's gambling. Contacting them leaves no record with us and has no effect on your account beyond what you choose.

• Gambling Help Online: free 24/7 counselling and chat, ph 1800 858 858, gamblinghelponline.org.au
• Lifeline: 24-hour crisis support if gambling is affecting your mental health, ph 13 11 14, lifeline.org.au
• Gamblers Anonymous Australia: free peer-support meetings in every state and online, gamblersanonymous.com.au
• Relationships Australia: counselling for families affected by gambling, ph 1300 364 277, relationships.org.au

Talk to Our Support Team

Our live chat runs 24 hours a day, every day of the year, and our support team is trained to handle responsible gambling requests first and fast. Tell the agent you are calling about limits or exclusion and you will be routed ahead of the general queue. You can also email [email protected] at any hour; put Responsible Gambling in the subject line and we will treat it with priority.

Whatever you decide, we will not question your reasons or try to change your mind. Setting a limit, taking a break or walking away entirely are all decisions we respect, and we have built our systems to make them stick.

Just Casino Frequently Asked Questions

How do I set a deposit limit on my account?

Open Profile, then Responsible Gambling, choose your limit amount and period (daily, weekly or monthly), and save. It takes effect immediately and covers all payment methods, including crypto deposits.

Can I cancel a self-exclusion once it starts?

No. During an active exclusion your account stays closed to play, no exceptions. For the 6-month exclusion you can request reactivation in writing after the period expires, followed by a 24-hour confirmation wait. Permanent exclusions cannot be reversed.

What happens to my balance if I self-exclude?

Your remaining balance is returned to you through your registered withdrawal method with no fees from our side. Open bets already placed are settled normally and any winnings are paid out with the balance.

Is my conversation with support confidential?

Yes. Responsible gambling requests are handled confidentially, and we stop all marketing communication, including bonuses and VIP offers, for the duration of any exclusion or cooling-off period.

Where can I get free help with gambling in Australia?

Gambling Help Online offers free 24/7 counselling on 1800 858 858 or at gamblinghelponline.org.au. Lifeline (13 11 14) is available around the clock if gambling is affecting your mental health.