Our Privacy Policy, Plainly Stated
This Privacy Policy explains what personal information we collect when you play at Just Casino, why we collect it, who we share it with and what rights you have over it. It applies to every visit to justcasino-aud.com and every account you hold with us.
What Data We Collect
We only collect personal information we actually need to run your account, meet our legal obligations and keep the site safe. The categories below cover everything we hold about you.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: government-issued ID, proof of address and proof of payment method, collected before your first withdrawal as part of KYC.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering history and currency preferences (AUD, USD, EUR, CAD, NZD, BTC, ETH, LTC, USDT).
- Technical data: IP address, device type, operating system, browser and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes, wins and losses, used for fraud prevention and responsible-gambling monitoring.
- Marketing preferences: which channels you have opted into or out of, and how you respond to our offers.
How We Use Your Data
We process your information for a defined set of purposes, and nothing beyond them. When you register, we create and maintain your account. Before your first withdrawal we verify your identity against the documents you supply. Payments through PayID, Neosurf, Visa, Mastercard, Skrill, MiFinity, Jeton and crypto (BTC, ETH, LTC, USDT) are processed by us and our payment partners solely to complete the transaction you requested.
- Account creation and management of your profile and preferences.
- KYC and anti-money-laundering checks required under our Curaçao licence (8048/JAZ2020-13).
- Payment processing, refunds and dispute handling.
- Fraud prevention, bonus-abuse detection and multi-account checks.
- Responsible-gambling monitoring, including detecting patterns that suggest harm.
- Marketing, only where you have consented or where we are permitted to contact you.
- Meeting legal, regulatory and audit obligations.
Why Processing Is Lawful
Contract: we process your identity, contact and transaction data to enter into and perform our agreement with you. Without a name, email and payment details we cannot open or operate your account.
Legal obligation: identity verification, AML checks, record-keeping and reporting to the regulator are required by law. We cannot offer withdrawals without completing KYC, and we keep transaction records for the statutory period regardless of account closure.
Legitimate interest: we process device, IP and gameplay data to detect fraud, prevent bonus abuse, secure our platform and monitor for signs of problem gambling. These interests are balanced against your rights, and we keep this processing to the minimum needed.
Consent: marketing emails, SMS and personalised offers are sent only with your consent. You can withdraw that consent at any time from your account settings or by contacting support, and we will stop immediately.
How Long We Keep It
We hold each category of data only as long as there is a reason to hold it. Regulatory rules require transaction and KYC records to be kept for at least 5 years after your last transaction or account closure; we cannot delete these on request even if you ask.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is open, then 5 years after closure |
| KYC documents | 5 years after the last transaction, per AML rules |
| Transaction and wagering records | Minimum 5 years, per regulatory requirements |
| Device, IP and security logs | Up to 12 months |
| Marketing preferences | Until you withdraw consent or delete your account |
| Support correspondence | Up to 2 years after resolution |
Who We Share It With
We never sell your personal data. We share it only with parties who need it to deliver a service you use or to satisfy a legal duty, and always under written data-protection terms.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto payment gateways.
- KYC and AML verification providers who check your documents and screen against sanctions lists.
- The regulator, Antillephone N.V. in Curaçao, and law-enforcement bodies where legally required.
- Analytics and hosting providers who help us run and improve the site, under strict confidentiality terms.
- Game providers, limited to the minimum data needed to operate the games you play.
Your Rights Over Your Data
You control your personal information, and you can exercise the rights below at any time by emailing [email protected]. We respond within 30 days and never charge a fee for a first, reasonable request.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: ask us to delete your data, subject to the statutory retention periods above.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: stop marketing at any time, in one click or one email.
- Complaint: raise a concern with our support team first, then with the relevant data-protection authority if you remain unsatisfied.
Cookies and Tracking Tools
We use cookies and similar technologies to keep you logged in, remember your preferences, measure site performance and, with your consent, deliver relevant offers. Essential cookies cannot be switched off; everything else is under your control via the cookie banner. Full details, including the complete list of cookies and how to change your settings, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. Data at rest is encrypted, and access to production systems is restricted to staff who need it, protected by multi-factor authentication and logged for audit. Payment and KYC data are handled only by processors certified to industry security standards.
If a data breach occurs that is likely to affect your rights, we will notify the relevant supervisory authority without undue delay and inform you directly about what happened and what we are doing about it.
Contact Our Data Team
Questions about this policy, your data or a specific request? Email our data protection team at [email protected] or reach the general support team at [email protected], available 24/7 by live chat. We treat every privacy enquiry seriously and answer in plain language, not legalese.
Just Casino Frequently Asked Questions
Does Just Casino sell my personal data?
No. We never sell your data. We share it only with payment processors, KYC providers, the regulator and service providers who need it, always under strict data-protection terms.
Can I delete my account and all my data?
You can ask us to delete your account and marketing preferences at any time. Transaction and KYC records must be kept for a minimum of 5 years under anti-money-laundering law, and we cannot legally delete those.
Why do you need my ID before a withdrawal?
Identity verification before your first withdrawal is a legal requirement under our Curaçao licence. We check a government ID, proof of address and proof of payment method once, then keep the records for the statutory period.
How do I stop marketing emails?
Withdraw your consent any time via your account settings, the unsubscribe link in any email, or a message to [email protected]. We stop marketing immediately.